Modernizing a 1,200-bed hospital network in the GCC
Replaced four legacy clinical systems with a single SHRAS HIS instance across 5 hospitals, achieving a 38% reduction in patient turnaround time within six months.
Outcomes
- Beds covered
- 0
- Turnaround reduction
- 0%
- Pre-auth time cut
- 72h → 4h
- Devices integrated
- 0
The challenge
- 01
Five facilities running four different clinical systems with overlapping master data and duplicate patient records.
- 02
Insurance pre-authorization taking up to 72 hours, blocking elective admissions and angering payers.
- 03
CBAHI re-accreditation deadline 11 months out, with 38% of audit-track items dependent on a unified system.
- 04
Imaging volume growing 22% year-on-year while PACS integrations were brittle and manual.
What we did
- 01
Deployed SHRAS HIS across five hospitals on a phased single-tenant cloud architecture, with site-by-site migration windows.
- 02
Built a unified master patient index, deduplicating 880,000 patient records during data migration.
- 03
Integrated 47 medical devices and the existing PACS using HL7 and DICOM.
- 04
Automated insurance pre-authorization with an RPA + cognitive layer reading payer responses and triaging exceptions.
- 05
Stood up a 24/7 managed-services SLA covering L1 to L3 across both hospital ops and the application stack.
What changed
- 01
Patient turnaround time reduced 38% within six months, from 86 minutes average to 53.
- 02
Insurance pre-auth time dropped from 72 hours to 4 hours for 80% of cases.
- 03
CBAHI re-accreditation passed on first attempt with zero major findings on application controls.
- 04
Imaging integration backlog cleared and PACS retrieval time cut to under 3 seconds end-to-end.
Tech stack
- SHRAS HIS
- HL7
- DICOM
- Azure
- UiPath
- Power BI