SHRASIT Solutions
Run your stack · Managed delivery

Application management, infrastructure, service desk and managed delivery, on fixed-price SLAs. A decade of taking custody of complex enterprise IT estates across the GCC, with reversibility written into the contract.

Network operations engineers monitoring an enterprise estate
Outsourcing · SHRAS
Applications under management
0+
Tickets resolved / month
120k+
Average response (P1)
0 min
Languages supported
0

Service towers

Nine outsourcing towers. Pick what you need, leave the rest.

Buy a tower as a self-contained service, or combine several into a single managed engagement under one delivery lead and one SLA pack.

01

Application support

L1 to L3 across SAP, Oracle, Dynamics, Salesforce, ServiceNow, EnFieldo, Maximo, Archibus and custom apps.

  • L1 / L2 / L3
  • ITIL aligned
  • ServiceNow / JSM
02

Infrastructure

Cloud, on-prem, network, storage, backup and DR run-services for hybrid estates.

  • AWS
  • Azure
  • VMware
  • Nutanix
03

Service desk

24/7 multi-lingual tier-1 desk on voice, chat, email and walk-up channels.

  • EN / AR / FR / ES
  • Voice + chat
  • FCR targets
04

Security operations

Managed SOC, SIEM tuning, vulnerability and posture management on a fixed cadence.

  • MSSP
  • SIEM
  • Vuln mgmt
05

Cloud FinOps

Cost governance, savings plans, anomaly alerting and quarterly budget reviews.

  • AWS / Azure / GCP
  • Tag governance
  • FinOps Foundation
06

Managed delivery

Outcome-based packages for migrations, modernization, integrations and AMS-as-a-project.

  • Fixed price
  • Capacity
  • T&M optional
07

Network operations

SD-WAN, firewalls, load balancers, WAF, DDoS mitigation and certificate lifecycle.

  • Cisco
  • Fortinet
  • Cloudflare
  • Palo Alto
08

Observability

Telemetry, dashboards, SLOs and on-call run with Datadog, Splunk and ManageEngine.

  • Datadog
  • Splunk
  • ManageEngine
09

Disaster recovery

RPO/RTO design, runbook ownership, quarterly DR drills with auditable evidence.

  • DRaaS
  • Backup
  • DR drills

Practice deep-dive

Six practices, one delivery centre. Browse what we run.

Each slide is an active outsourcing practice with named clients in production today. Auto-rotates every seven seconds, or click through.

01 / 06

Application managed services

L1 to L3 support across SAP, Oracle, Dynamics and custom estates.

Take production custody of the applications that already pay your bills. Incident, problem and change managed under ITIL, with quarterly improvement backlogs and a named delivery lead.

  • L1, L2 and L3 across functional and technical layers
  • Incident, problem, change and release on ServiceNow or Jira SM
  • Quarterly business reviews against agreed KPIs
  • Continuous improvement budget baked into the contract

SLA tiers

Three SLA shapes. Match the tier to the cost of the system being down.

SLAs are written, measured monthly and trigger automatic service credits when missed. No negotiation, no service-credit theatre at QBR time.

Tier 01Standard
P1 response
30 min
P1 resolution target
8 h
Hours covered
12×5
Service desk channels
Email, portal
Reporting cadence
Monthly
Tier 02Business critical
P1 response
12 min
P1 resolution target
4 h
Hours covered
24×7
Service desk channels
Voice, chat, email, portal
Reporting cadence
Weekly + monthly
Tier 03Mission critical
P1 response
5 min
P1 resolution target
2 h
Hours covered
24×7×365
Service desk channels
Dedicated bridge + all channels
Reporting cadence
Daily + weekly + monthly

Transition lifecycle

Six steps. Day-1 stable, day-90 better than incumbent.

  1. 01

    Discover

    Three to four-week discovery: estate scan, ticket-base analysis, runbook review and risk register against the current operations.

  2. 02

    Knowledge harvest

    Shadow incumbent operators, document tribal knowledge, reconstruct runbooks for the gaps. Outputs are auditable and yours to keep.

  3. 03

    Design

    Target operating model, tower-by-tower, with named SLAs, RACI, tooling, escalation paths and pricing schedule.

  4. 04

    Transition

    Parallel run, then phased cutover by tower. Daily stand-ups, weekly steering, defect-rate gates between phases.

  5. 05

    Stabilize

    90-day stabilization: defects drained, SLAs hit consistently, runbooks finalized, continuous improvement backlog seeded.

  6. 06

    Run + improve

    Steady-state run with quarterly business reviews. Improvement budget baked in, used or returned, your call.

Operating principles

Four written principles, not a marketing wallpaper.

Outsourcing usually fails on the soft contract terms, not the SLA tables. Here is what we put in writing before you sign anything.

SLAs that bite

Service credits trigger automatically against missed SLAs, no negotiation, no service-credit theatre at QBR time.

Reversible by design

Every engagement carries a written exit plan from day one. Ninety-day handover with knowledge-transfer cohorts.

Local hands, global bench

Onsite presence in your geography for the work that needs it, offshore where it is appropriate, never the other way round.

Continuous improvement, contracted

Five to ten percent of monthly retainer is ringfenced for improvements. Used, or banked, never lost.

Ops platforms

The platforms our delivery centres run on.

Bring your own ITSM, observability and security tooling, or use the platforms we already operate at scale. We integrate with what you already pay for.

Enterprise-grade delivery

  • ServiceNow ITSM, ITOM and HRSD modules
  • ManageEngine ServiceDesk, OpManager and Endpoint Central
  • Datadog, Splunk and Grafana for observability
  • Microsoft Intune and Jamf for endpoint management

Footprint

Delivery centres in the time zones your business runs in.

7

Delivery countries

24×7

Follow-the-sun

4

Languages supported

High

Avg. service availability

Related practices

Most outsourcing engagements draw on these adjacent capabilities.

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