Managed Services · Mid
Incident Manager
Lead major incident response across our managed-services portfolio. Drive bridge calls, coordinate L3 vendors, and own post-mortems.
What you'll do
- 01
Run major incident bridges to resolution against contractual SLAs
- 02
Coordinate L3 vendor escalations and customer communications
- 03
Own incident post-mortems and corrective-action follow-through
- 04
Improve incident process maturity across service lines
What we're looking for
- 01
5+ years in IT operations with at least 2 in incident management
- 02
ITIL Foundation or equivalent
- 03
Comfort under pressure and clear written communication
- 04
Familiarity with ServiceNow, Jira and PagerDuty
What we offer
- 01
Hybrid work (3 days office)
- 02
Health, dental and life insurance
- 03
Annual learning budget
- 04
On-call uplift
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